Each product in our catalog is sustainably handmade to order, which means once you place the order, our expert craftsmen start working on it to get it to you. It takes us on average 3-5 business days to create the product but making each order on-demand allows us to avoid overproduction and be a brand contributing towards sustainability. You can find out our estimated delivery times per region/country in our shipping policy.
What's your return policy?
We offer FREE returns and exchanges in UK, Europe, and USA only.
Our refund policy details our policy on returns.
Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified. Sometimes orders get sent out before we can process the cancellation.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply email us at firstname.lastname@example.org.
Do you offer exchanges?
We are happy to provide an exchange within 30 days of delivery! Items must be unwashed and unworn with original tags attached and in original packaging and condition. You will need to show us the receipt and/or provide order number as proof of purchase. Our refund policy details our policy on exchanges.
Why are your products so expensive?
Our limited-edition products are made using high-quality materials, designed by Master Designers, and sustainably handmade by true artisans. Our lifetime product warranty is a testament to the quality of our products. Every product we sell contributes to saving our planet and improving lives by investing a share of our profits in all of the 17 UN's Sustainable Development Goals. Each HAVAH product represents an investment into the future of our planet and humanity. We work with several 3rd parties such as EcoCart, Green Story and Ecologi to make this possible.