Enjoy Free Delivery + Easy 90 Day Returns & Exchanges

Refund policy

RETURNS & EXCHANGES

The environmental impact of returns & exchanges

As a member of the Sustainable Fashion Movement, our goal is to minimize returns & exchanges and their impact on the environment. Our policies are a reflection of these values. Sizing is the No.1 issue with returns in the fashion industry. Please check our Size Chart before purchasing from us.

A summary

  • We offer FREE returns and exchanges on all our orders
  • You have 90 days from the date of delivery to return and exchange your item
  • All returned items should be unwashed and unworn with the original tags attached
  • We require proof of purchase (e.g. your order number) for each return and exchange
  • All return items are subject to inspection

For the UK, start your return here: https://www.havahcouture.com/a/returns

For other countries, please send an email to customercare@havahcouture.com.

Returns

Returns are accepted on brand-new unworn items if shipped back to us within 30 days from the date of package delivery. Tags must be attached and items must be in original packaging and condition. You will need to show us the receipt and/or provide the order number as proof of purchase. Orders placed at events, with discount codes, from the sale section, or with promotions are eligible for exchange or store credit only. 

 

Exchanges

We are happy to provide an exchange within 30 days of delivery! Items must be unwashed and unworn with original tags attached and in original packaging and condition. You will need to show us the receipt and/or provide the order number as proof of purchase.

 

Exchange shipping is free on all our orders.

Gift Cards cannot be refunded or exchanged. 

If you wish to return or exchange an item, please send us an email at customercare@havahcouture.com.

 

Refunds

Within 10 days of receiving your return, we will inspect it, notify you via e-mail, and process your refund or store credit. Any short delay in receiving your refund will be determined by your bank or credit card. 

 

International Returns outside of UK, USA, Canada, Europe

Return shipping is the responsibility of the customer. Orders with free international shipping included will have our actual cost of shipping deducted from any return refunds. 

 

Contact us

For any questions, please contact us at customercare@havahcouture.com.